Training for Networking Support - Update

By Jason Kendall

Computer and network support technicians are constantly sought after in Great Britain, as organisations are becoming more reliant upon their knowledge and skills. Whereupon our society becomes growingly beholden to our PC's, we simultaneously inevitably become more reliant on the commercially qualified network engineers, who maintain those systems.

Some commercial training providers only give office hours or extended office hours support; most won't answer after 8-9pm at the latest and frequently never at the weekends.

Avoid, like the plague, any organisations who use 'out-of-hours' call-centres - with your call-back scheduled for office hours. It's not a lot of help when you've got study issues and could do with an answer during your scheduled study period.

Be on the lookout for study programmes that have multiple support offices active in different time-zones. Each one should be integrated to provide a single interface and also round-the-clock access, when you need it, with no fuss.

Never ever take second best when you're looking for the right support service. Many IT hopefuls that can't get going properly, are in that situation because of support (or the lack of).

Most trainers typically provide mainly work-books and reference manuals. Obviously, this isn't much fun and not a very good way of achieving retention.

If we're able to utilise all of our senses into our learning, our results will often be quite spectacular.

Learning is now available on CD and DVD discs, so everything is learned directly from your own PC. Utilising the latest video technology, you will be able to see the instructor presenting exactly how something is done, and then have a go at it yourself - via the interactive virtual lab's.

Every company that you look at must be able to demonstrate some simple examples of their training materials. Expect video tutorials, instructor led classes and many interactive sections.

It's usually bad advice to select online only courseware. With highly variable reliability and quality from most broadband providers, ensure that you have access to physical media such as CD or DVD ROM's.

A capable and professional advisor (as opposed to a salesman) will ask questions and seek to comprehend your current level of ability and experience. There is no other way of understanding your study start-point.

With a bit of real-world experience or some accreditation, your starting-point of learning is not the same as someone new to the industry.

Where this will be your first attempt at IT study then it may be wise to cut your teeth on user-skills and software training first.

Every program under consideration really needs to work up to a properly recognised qualification at the finale - definitely not some 'in-house' plaque for your wall.

Only properly recognised accreditation from the likes of Microsoft, Adobe, CompTIA and Cisco will be useful to a future employer. - 33394

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